Accessibility and Inclusivity
Our shop is situated in one of the oldest buildings in the centre of St Ives. Through it's life it has been predominantly used for industrial purposes (it was a motor garage at one point!) and has been divided up into smaller spaces over the years.
We have a small ground floor part of the premises and a large 1st floor area.
As such, our building was not originally designed for walk in trade. We therefore, unfortunately, do not have step-free access to the ground floor nor a lift to the first floor.
The entrance has one step up from street-level. We have purchased a ramp that we can put down to allow easier access for wheelchairs and pushchairs. This can be set up upon your arrival. We try to keep an eye on the door but please alert a member of staff if you require assistance.
To maximize the use of our shop space, many of our fabrics are on high shelves or upstairs. We have step stools available and will happily get fabrics down for you from high shelves on the ground floor.
If there is more than 1 member of staff on the premises, we will happily carry fabrics downstairs for you. Unfortunately, we are unable to leave the ground floor shop unattended, so, if we are working on our own we will arrange with you a time that it's best to come back in.
Our classes are all held in the workspace upstairs, which does not have step-free access. Our toilet is also upstairs.
We apologise is this affects you. If you have any further questions about physical accessibility please contact us.
We offer everyone a warm welcome and great service when you engage with us; whether that be in our physical shop or through our website.
There is no place in our business for discrimination. Anyone behaving in a discriminatory manner will be asked to leave.
We, both staff and customers alike, have a right to feel safe and respected whilst working or shopping so we will not tolerate aggressive behaviour either. Thankfully, our shop seems to be a magnet for lovely people but should we come across any aggressive behaviour you will also be asked to leave.