Shipping, Click & Collect and Local Delivery
Click & Collect
- All products are available for click & collect, free of charge. Select this on the payment page by clicking on the down arrow within the Delivery box.
- Once your order is ready for collection, we will send you an email to advise.
- Collection times are currently 10am-12pm Monday to Saturday.
Free Local Delivery
- We are trialling free local delivery to St Ives and surrounding villages. Select this option on the payment page as above.
- All UK orders are shipped via Royal Mail at a flat rate of £3.00 or free if you spend over £50.00.
- We aim to process all orders within five working days (most of the time it's much quicker than this).
- We send all parcels under 2kg first class. Over 2kg, it will be sent 2nd class signed for.
- You will receive an email from us advising that your order has been dispatched.
- Your order should reach you 3-5 working days after dispatch but please allow up to 10 working days as this is when Royal Mail deem the parcel "lost".
- Our standard shipping is not tracked or signed for. If you would prefer to have your parcel sent via a tracked or signed for service, please contact us to arrange.
- We have recently suspended shipping outside of the UK due to enormous increases in shipping costs from our usual courier whilst we source another.
Our refunds and returns policy is available here.